Each piece is made exclusively to order. Once production has begun, cancellations, returns, or exchanges due to a change of mind cannot be accepted.
Please contact Customer Service before placing your order if you have any questions.
[ Complimentary Service ]
·One complimentary repair is available within 1 month of delivery.
·Consumable parts, including earring backs and clutches, are excluded from complimentary service.
[ Paid Service ]
·Repairs requested after 1 month from delivery will be subject to service fees.
·Costs vary depending on the condition of the product and the scope of repair.
※ Round-trip shipping costs are not included.
[ Complimentary Service ]
·Complimentary repairs are available within 6 months of delivery.
·pelating service is provided free of charge once only.
[ Paid Service ]
·All repairs requested after 6 months will be subject to service fees.
·Repair costs vary depending on the condition of the product.
·Repairs are typically completed within 3 weeks. In cases where replacement parts are unavailable, processing may take up to 7 weeks.
※ Round-trip shipping costs are not included.
·If a manufacturing defect is confirmed within 7 days of delivery, a complimentary exchange or return, including shipping costs, will be provided.
·Requests submitted after 7 days may be subject to shipping charges.
·Damage resulting from misuse, accidents, or improper handling is not covered under warranty and will be treated as a paid repair service.
·Repair fees vary depending on the condition of the item and will be quoted upon inspection.
·Repair fees and round-trip shipping costs apply.
·Most repairs are completed within approximately 3 weeks from the date of receipt.
·Additional time may be required depending on the repair process or parts availability.
·Please include your Warranty Card and Diamond Certificate (if applicable) when submitting a repair request.
·Repairs may be limited or unavailable depending on the condition of the product.
·Service may be declined for items that are severely damaged, altered, or beyond repair.
·TEL. +82-2-3443-4164
·3F, K Building, 11 Apgujeong-ro 60-gil, Gangnam-gu, Seoul, Korea
·3F, K Building, 11 Apgujeong-ro 60-gil, Gangnam-gu, Seoul, Korea
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Monday – Friday: 10:00 AM – 6:00 PM
(Lunch Break: 12:30 PM – 1:30 PM)
Company Info
GVS Co
대표. 김승하 사업자등록번호. 211-08-42625 통신판매업신고번호. 2018-서울서초-2534
주소: 서울시 서초구 신반포로 176 (반포,신세계백화점강남점1층)
Tel.+82 2-3443-4164 Fax.0303-3442-8707 E-Mail. info@minetani.com
개인보호관리책임자. 김승하
CHEONGDAM SHOWROOM
3F, 11 Apgujeong-ro 60-gil, Gangnam-gu, Seoul, Korea
+82 2 3443 4164
SHINSEGAE DEPARTMENT STORE GANGNAM
TANI BY MINETANI
1F, 176 Sinbanpo-ro, Seocho-gu, Seoul, Korea
+82 2 3479 6228
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· BOON THE SHOP Cheongdam
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Company Info
GVS Co
Tel.+82 2-3443-4164 Fax.+82-2-3443-4165
E-Mail. info@minetani.com
서울시 서초구 신반포로 176 (반포,신세계백화점강남점1층)
대표. 김승하
사업자등록번호. 211-08-42625
통신판매업신고번호. 2018-서울서초-2534
개인보호관리책임자. 김승하
Offline Store
Main Show Room [서울시 강남구 압구정로 60길 11 K빌딩 3층]
Tel: +82 2 3443 4164
